Greenhoof

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My computer is a dell 3000. I just installed 2Gb of memory. since then, when i click on an icon it takes soooo long to come up. it takes approx. 22 sec. Did i do something wrong? somebody please help me.

I purchased a Dell laptop in February and it was delivered the first week of March. Starting yesterday I've received no less than 15 calls from phone# 201-520-9200. Googling the # reveals that they are a 3rd party company making calls on behalf of Dell. Their purpose is to conduct a survey on the purchase of the laptop and gauge my level of satisfaction. I've spoken with several people from Altec and have asked them to remove my number from their files. They seem incompetent in that request as the calls persist at a rate of approximately 2 per hour.

I've contacted Dell directly and I've been told by 2 different people that there is nothing they can do to assist me in having these calls stopped.

I am within my 21 day window to return the laptop and I think that is my next step. I know it won't stop the calls but I can't see myself spending $1300 with a company that treats their customers like garbage and essentially harasses them to no end.

Anyone else have a similar experience with this phone #?

Can someone plz help me out, I am trying to find out where Dell has a retail store in Dallas Tx

I start by apologizing about the placement of this complaint.  I've had a difficult time trying to find a proper place for this post and understand that this may be the wrong venue.  If this is an incorrect location, please advise.

My complaint is about Dell procedure and how they take advantage of their customer.  About a month ago I encountered the Blue Screen of Death.  A standard problem with Microsoft OS.  After going through the normal reaction of cursing the computer gods, I contacted Dell Customer Support to help me solve the problem.  It was clear that I needed to reinstall the OS.

My support technician asked me if I had the reinstall disk. My response was "no".  Reason?  I did not need one.  As long as you do not need to recover any files on your hard drive, my laptop came with the OS reinstall located within.  Cool right?  Not really.  I did not know how to access the reinstall on the laptop. 

The support technician said no problem, they would walk me through it.  Great!!  Let's do it.  But first I need to pay $130 for the guidance, as my laptop was no longer under warranty.  Since I realize that I didn't have much of a choice, I reluctantly paid the money. 

After confirming payment, the support technician asked me if I was ready.  I said "sure".  I was instructed to turn on the computer and hit "Shift F11".

That's it. 

That's it???? 

Are you kidding me??  I paid $130 for someone to tell me to hold down Shift F11 on my own computer??  Is it me, or does that sound a bit ridiculous?

Now, I have a Dell for years and have always been happy with the product, but this has seriously rubbed me the wrong way about ever buying another Dell product.  I have numerous discussions about my problem with other Dell users and have found similar discontent with the way they handle certain technical issues.  At least the most basic ones.  I would hope that if someone from Dell reads this post they wil reconsider how they handle this issue.  Something as simple as the knowledge of Shift-F11 should not cost $130.  If anything it should be $10, but really I would think something like this should just be in the product manual.

Thanks for allowing me to vent.  If someone from Dell would like to follow-up on my experience and try to convince me why I should still buy a Dell product, feel free.  I'd be happy to share.